Using Science Museum Group websites
The Board of Trustees of the Science Museum, Exhibition Road, London SW7 2DD (‘the Science Museum Group’, also referred to in this statement as ‘we’, ‘our’ or ‘us’) operates a number of websites (‘our websites’) and we would like as many people as possible to be able to use them.
You should be able to do things like:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of our websites using just a keyboard
- navigate most of our websites using speech recognition software
- listen to most of our websites using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
This statement explains what we are doing to address the accessibility of our websites and how to contact us about web accessibility.
How accessible are our websites
We are working to improve the accessibility of all our websites, but we know that some areas are not yet fully accessible.
In particular, we know that you may encounter:
- PDF and office documents that are not properly formatted to be accessible
- Images with missing or unhelpful alternative text
- Iframes without titles and videos without closed captions or transcripts
- HTML and ARIA markup errors that may make using a screen reader difficult
Contacting us about our websites
If you would like to get in touch to ask or tell us anything regarding the web accessibility of our websites, please email [email protected].
We want to improve our web accessibility and welcome your feedback. We will respond in no more than 5 working days but hope to do it more quickly than that in most cases.
Please do not use this email address for general enquiries regarding objects in the collection or research requests.
Contacting us about physical visits
If you need any assistance or information to help you plan a visit to one of our museums, please use the following contact details:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
What we’re doing to improve accessibility
The Science Museum Group runs many websites that were developed at different times using different technologies. We are committed to providing websites that are accessible to all and we are working hard to achieve that, but it will take some time due to the scale and complexity of the task.
We are also:
- rolling out accessibility training to staff who create web content
- raising general accessibility awareness across the organisation
- investigating how we can fix our PDF documents and videos
- updating our procurement policies and contracts
- writing new guidelines for external developers
How we test accessibility
We use PowerMapper to scan our existing websites once a month. New website developments are manually tested by specialist agencies.
This statement was published on 23 September 2019. It was last updated on 11 February 2021.