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Using Science Museum Group websites

The Board of Trustees of the Science Museum, Exhibition Road, London SW7 2DD (‘the Science Museum Group’, also referred to in this statement as ‘we’, ‘our’ or ‘us’) operates a number of websites (‘our websites’) and we would like as many people as possible to be able to use them.

You should be able to do things like:

This statement explains what what we know about the accessibility of each of the websites we operate, what we are doing to address the accessibility of our websites and how to contact us about web accessibility.

How accessible are our websites

We are working to improve the accessibility of all our websites, but we know that some areas are not yet fully accessible.

In particular, we know that you may encounter:

We are also aware of some instances of images that flash more than three times in a second.  We are working to remove those as soon as possible.

Contacting us about our websites

Email webaccessibility@sciencemuseumgroup.ac.uk if:

We want to improve our web accessibility and we welcome your feedback. We will respond in no more than 5 working days, but hope to do it more quickly than that in most cases.

Contacting us about physical visits

If you need any assistance or information to help you plan a visit to one of our museums, please use the following contact details:

Email: info@sciencemuseum.ac.uk
Telephone: 020 7942 4000 between 09.30 and 17.00
Minicom: 020 7942 4445
Accessibility information on the Science Museum website

Email: talk.nsmm@scienceandmediamuseum.org.uk
Telephone: 0844 856 3797 between 09.00 and 13.30 (Monday to Friday)
Accessibility information on the National Science and Media Museum website

Email: info@railwaymuseum.org.uk
Telephone: 03330 161 010 between 09.00 and 17.00 (Monday to Friday)
Accessibility information on the National Railway Museum website

Email: info@locomotion.org.uk
Telephone: 01904 685 780 between 10.00 and 16.00
Accessibility information on the Locomotion website

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about our websites’ accessibility

The Science Museum Group is committed to making their websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.  In this section, you will find more detailed information about the accessibility of our websites and their conformity to Web Content Accessibility Guidelines (WCAG) 2.1 level AA.  The known issues are not an exhaustive list, but an attempt to summarise the main problems we found on each site.

Please email webaccessibility@sciencemuseumgroup.ac.uk if you would like to know more about our testing or any specific results.

Group and museums websites
Site Deadline Complies with WCAG 2.1 Mitigation Known issues
Science Museum Group 23 September 2020 Partial Remediation in progress Minor mark HTML markup errors
Science Museum Group Collection 23 September 2020 No Remediation in progress HTML markup errors, Missing or inappropriate alternative text in images and image links, Forms not fully accessible, Incorrect ARIA implementations, Multiple pages having the same title, Empty headings, Videos and other iframes missing title
Science Museum Group archive 23 September 2020 No In discussion HTML markup errors, Missing or inappropriate alternative text in images and image links, Forms not fully accessible, Javascript links that are invisible to screen readers
Science Museum Group Journal Current site: 23 September 2020
Future site: 23 September 2019
No Being redeveloped Missing or inappropriate alternative text in images and image links, Forms not fully accessible, Non-accessible PDF documents
Learning Resources 23 September 2020 Partial Remediation in progress Videos and other iframes missing title
Transforming Practice (Learning) 23 September 2020 Partial Remediation in progress Videos and other iframes missing title, Non-accessible PDF documents
Science and Society Picture Library 23 September 2020 No Due to be redeveloped Not tested
Science Museum 23 September 2020 No Remediation in progress HTML markup errors, Missing or inappropriate alternative text in images and image links, Forms not fully accessible, Incorrect ARIA implementations, Empty headings, Problems with navigation menu, Videos and other iframes missing title, Non-accessible PDF documents, Images that flash more than three times in a second
Science and Industry Museum 23 September 2020 No Remediation in progress HTML markup errors, Missing or inappropriate alternative text in images and image links, Forms not fully accessible, Incorrect ARIA implementations, Empty headings, Problems with navigation menu, Videos and other iframes missing title, Non-accessible PDF documents
National Science and Media Museum 23 September 2020 No Remediation in progress HTML markup errors, Missing or inappropriate alternative text in images and image links, Forms not fully accessible, Incorrect ARIA implementations, Empty headings, Problems with navigation menu, Videos and other iframes missing title, Non-accessible PDF documents
National Railway Museum 23 September 2020 No Remediation in progress HTML markup errors, Missing or inappropriate alternative text in images and image links, Forms not fully accessible, Incorrect ARIA implementations, Empty headings, Problems with navigation menu, Videos and other iframes missing title, Non-accessible PDF documents
Locomotion 23 September 2020 No Remediation in progress HTML markup errors, Missing or inappropriate alternative text in images and image links, Forms not fully accessible, Incorrect ARIA implementations, Empty headings, Problems with navigation menu, Videos and other iframes missing title, Non-accessible PDF documents
Science Museum blog 23 September 2020 Partial Remediation in progress HTML markup errors, Missing or inappropriate alternative text in images and image links, Incorrect ARIA implementations, Videos and other iframes missing title, Non-accessible PDF documents, Images that flash more than three times in a second
Science and Industry Museum blog 23 September 2020 Partial Remediation in progress HTML markup errors, Missing or inappropriate alternative text in images and image links, Incorrect ARIA implementations, Videos and other iframes missing title, Images that flash more than three times in a second
National Science and Media Museum blog 23 September 2020 Partial Remediation in progress HTML markup errors, Missing or inappropriate alternative text in images and image links, Incorrect ARIA implementations, Videos and other iframes missing title
National Railway Museum blog 23 September 2020 Partial Remediation in progress HTML markup errors, Missing or inappropriate alternative text in images and image links, Incorrect ARIA implementations, Videos and other iframes missing title

 

Ticketing, online shopping and venue hire websites
Site Deadline Complies with WCAG 2.1 Mitigation Known issues
Science Museum tickets Current site: 23 September 2020
Future site: 23 September 2019
No Being redeveloped HTML markup errors, Forms not fully accessible, Tables not fully accessible, Multiple pages having the same title, Insufficient colour contrast between text and background
Science and Industry Museum tickets Current site: 23 September 2020
Future site: 23 September 2019
No Being redeveloped Not tested
National Science and Media Museum tickets Current site: 23 September 2020
Future site: 23 September 2019
No Being redeveloped Not tested
National Railway Museum tickets Current site: 23 September 2020
Future site: 23 September 2019
No Being redeveloped Not tested
Science Museum online shop Current site: 23 September 2020
Future site: 23 September 2019
No Being redeveloped HTML markup errors, Missing or inappropriate alternative text in images and image links, Forms not fully accessible, Javascript mouse events without corresponding events for keyboard users
National Railway Museum online shop Current site: 23 September 2020
Future site: 23 September 2019
No Being redeveloped HTML markup errors, Missing or inappropriate alternative text in images and image links, Forms not fully accessible, Javascript mouse events without corresponding events for keyboard users
Science and Society Prints 23 September 2020 No Service will be moved to new shop HTML markup errors, Missing or inappropriate alternative text in images and image links, Javascript mouse events without corresponding events for keyboard users, Javascript links that are invisible to screen readers
Science Museum venue hire 23 September 2020 Partial Remediation in progress Missing or inappropriate alternative text in images and image links
Railway Museum venue hire 23 September 2020 Partial Remediation in progress Missing or inappropriate alternative text in images and image links

 

Games, microsites and external websites
Site Deadline Complies with WCAG 2.1 Mitigation Known issues
Launchball 23 September 2020 No In discussion Not tested
Total Darkness 23 September 2020 No In discussion Not tested
Audiences of the Future 23 September 2019 Partial Remediation in progress HTML markup errors, Videos and other iframes missing title
Brought to Life 23 September 2020 No Content will be migrated to museum site Not tested
Who Am I? 23 September 2020 No Content will be migrated to museum site Not tested
Hooked On Music 23 September 2020 No In discussion Not tested
Flying Scotsman 23 September 2020 No Content will be migrated to museum site HTML markup errors, Forms not fully accessible, Non-accessible PDF documents
Science Museum Group jobs 23 September 2020 No Being redeveloped HTML markup errors, Tables not fully accessible, Multiple pages having the same title, Javascript mouse events without corresponding events for keyboard users, Javascript links that are invisible to screen readers
Science Museum Library Catalogue 23 September 2020 No In discussion HTML markup errors, Missing or inappropriate alternative text in images and image links, Forms not fully accessible, Tables not fully accessible, Incorrect ARIA implementations, Javascript mouse events without corresponding events for keyboard users,
Digital Lab blog 23 September 2020 Partial In discussion HTML markup errors, Missing or inappropriate alternative text in images and image links, Forms not fully accessible
Locomotion Models 23 September 2020 No Service will be moved to new shop Not tested
NRM prints 23 September 2020 No Service will be moved to new shop Not tested

What we’re doing to improve accessibility

The Science Museum Group runs many websites that were developed at different times using different technologies. We are committed to providing websites that are accessible to all and we are working hard to achieve that, but it will take some time due to the scale and complexity of the task.

In the ‘Detailed information about the accessibility of our websites’ section, we list the accessibility plan for individual websites as follows:

Some websites will be retired and the content or services consolidated.

We are also:

How we test accessibility

Using testing technology from PowerMapper, we scanned just over 250,000 web pages during September 2019. Sites are scanned automatically once a month. Some websites have also been tested manually in-house or by 3rd party agencies.


This statement was prepared on 23 September 2019. It was last updated on 23 September 2019.