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Using Science Museum Group websites

The Board of Trustees of the Science Museum, Exhibition Road, London SW7 2DD (‘the Science Museum Group’, also referred to in this statement as ‘we’, ‘our’ or ‘us’) operates a number of websites (‘our websites’) and we would like as many people as possible to be able to use them.

You should be able to do things like:

This statement explains what what we know about the accessibility of each of the websites we operate, what we are doing to address the accessibility of our websites and how to contact us about web accessibility.

How accessible are our websites

We are working to improve the accessibility of all our websites, but we know that some areas are not yet fully accessible.

In particular, we know that you may encounter:

We are also aware of some instances of images that flash more than three times in a second.  We are working to remove those as soon as possible.

Contacting us about our websites

Email webaccessibility@sciencemuseumgroup.ac.uk if:

We want to improve our web accessibility and we welcome your feedback. We will respond in no more than 5 working days, but hope to do it more quickly than that in most cases.

Contacting us about physical visits

If you need any assistance or information to help you plan a visit to one of our museums, please use the following contact details:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about our websites’ accessibility

The Science Museum Group is committed to making their websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.  In this section, you will find more detailed information about the accessibility of our websites and their conformity to Web Content Accessibility Guidelines (WCAG) 2.1 level AA.  The known issues are not an exhaustive list, but an attempt to summarise the main problems we found on each site.

Please email webaccessibility@sciencemuseumgroup.ac.uk if you would like to know more about our testing or any specific results.

What we’re doing to improve accessibility

The Science Museum Group runs many websites that were developed at different times using different technologies. We are committed to providing websites that are accessible to all and we are working hard to achieve that, but it will take some time due to the scale and complexity of the task.

In the ‘Detailed information about the accessibility of our websites’ section, we list the accessibility plan for individual websites as follows:

Some websites will be retired and the content or services consolidated.

We are also:

How we test accessibility

Using testing technology from PowerMapper, we scanned just over 250,000 web pages during September 2019. Sites are scanned automatically once a month. Some websites have also been tested manually in-house or by 3rd party agencies.


This statement was prepared on 23 September 2019. It was last updated on 23 September 2019.