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Web accessibility

Using Science Museum Group websites

This accessibility statement applies to all websites operated by the Science Museum Group across the following domains:

These websites are run by The Board of Trustees of the Science Museum, Exhibition Road, London SW7 2DD (‘the Science Museum Group’, also referred to in this statement as ‘we’, ‘our’ or ‘us’) and we would like as many people as possible to be able to use them.

You should be able to do things like:

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

This statement explains what we are doing to address the accessibility of our websites and how to contact us about web accessibility.

How accessible are our websites

We are working to improve the accessibility of all our websites, but we know that some areas are not yet fully accessible. In particular, we know that you may encounter:

Contacting us about our websites

If you would like to get in touch to ask or tell us anything regarding the web accessibility of our websites, please

We want to improve our web accessibility and welcome your feedback.   We will respond in no more than 5 working days but hope to do it more quickly than that in most cases.

Please do not use this email address for general enquiries regarding objects in the collection or research requests.

Contacting us about physical visits

If you need any assistance or information to help you plan a visit to one of our museums, please use the following contact details:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Science Museum Group is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Disproportionate burden

Some of our older interactives and games, such as Launchball, are not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

We’ve assessed the cost and resources needed to fix the issues we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. When choosing new suppliers and agencies we will ensure all new interactives will be compliant.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. By Summer 2022, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 as they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 23 September 2019. It was last reviewed on 14 June 2022.

This website was last tested on 5 October 2021. We use PowerMapper to scan our existing websites once a month.  New website developments are manually tested by specialist agencies.

What we’re doing to improve accessibility

The Science Museum Group runs many websites that were developed at different times using different technologies. We are committed to providing websites that are accessible to all and we are working hard to achieve that, but it will take some time due to the scale and complexity of the task.

We are also: