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Science Museum Group

Using Science Museum Group websites

The Board of Trustees of the Science Museum, Exhibition Road, London SW7 2DD (‘the Science Museum Group’, also referred to in this statement as ‘we’, ‘our’ or ‘us’) operates a number of websites (‘our websites’) and we would like as many people as possible to be able to use them.

You should be able to do things like:

This statement explains what we are doing to address the accessibility of our websites and how to contact us about web accessibility.

How accessible are our websites

We are working to improve the accessibility of all our websites, but we know that some areas are not yet fully accessible.
In particular, we know that you may encounter:

Contacting us about our websites

If you would like to get in touch to ask or tell us anything regarding the web accessibility of our websites, please email  webaccessibility@sciencemuseumgroup.ac.uk.

We want to improve our web accessibility and welcome your feedback.   We will respond in no more than 5 working days but hope to do it more quickly than that in most cases.

Please do not use this email address for general enquiries regarding objects in the collection or research requests.

Contacting us about physical visits

If you need any assistance or information to help you plan a visit to one of our museums, please use the following contact details:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

What we’re doing to improve accessibility

The Science Museum Group runs many websites that were developed at different times using different technologies. We are committed to providing websites that are accessible to all and we are working hard to achieve that, but it will take some time due to the scale and complexity of the task.

We are also:

How we test accessibility

We use PowerMapper to scan our existing websites once a month.  New website developments are manually tested by specialist agencies.


This statement was published on 23 September 2019. It was last updated on 11 February 2021.

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