You can read about your rights and learn more about how we use personal data under the Data Protection Act 2018 in our Privacy Notice.
You can get in touch with us about your rights, including requesting access to information we hold about you, by contacting the Science Museum Group by post at the address below, or by emailing us at [email protected].
Group Data Protection Officer
Corporate Information Team
National Science and Media Museum
If you have any difficulties or would like assistance, museum staff will be happy to advise. Please contact us by post or email us at [email protected].
Freedom of information
The Freedom of Information Act 2000
From 1 January 2005, the Freedom of Information Act gives you the right to access all types of information (including business records) held by public bodies such as the Science Museum Group.
The Act is retrospective, which means you can access information recorded both before and after the Act was implemented.
Making a request
Requests for information under the Act must be in a permanent form, for instance in writing, by fax or by email.
Once received, we will respond to your request within 20 working days. However, you may be asked for further information in order to better identify and locate the information requested. Where possible, we will provide information in the manner you request.
As part of the Act, we have been asked to prepare a Publication Scheme—i.e. a guide to what information we already make available. You should consult this guide first to see what information is easily accessible without the need for you to make a specific request.
If you wish to make a request under the Environmental Information Regulations or PSI Directive, please also forward these to [email protected].
Consult our Publication Scheme
If the information you seek is not held within the Publication Scheme, then please email the Freedom of Information team at [email protected].
If you feel your request for information has not been handled properly you are entitled to lodge a complaint.
In the first instance, email the Science Museum Group at [email protected].
If you are still dissatisfied then you should contact the Information Commissioner’s Office.