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Science Museum Group

Data protection

Personal Data

You can read about your rights and learn more about how we use personal data under the Data Protection Act 2018 in our Privacy Policy.

You can get in touch with us about your rights, including requesting access to information we hold about you, by contacting the Science Museum Group at [email protected].

You can also contact us by post at the following address:

Group Data Protection Officer
Corporate Information Team
National Science and Media Museum
Pictureville
Bradford
BD1 1NQ

Please note that there may be a delay in responding to postal requests while the museums remain closed and staff are working from home due to COVID-19.


Freedom of information

The Freedom of Information Act 2000

The Freedom of Information Act gives you the right to access all types of information (including business records) held by public bodies such as the Science Museum Group.

Freedom of Information quarterly reports

COVID-19 and Freedom of Information requests

Our Freedom of Information service continues as usual for all information held electronically or digitally. If your request involves information which is held only in paper files, we will be unable to provide a response until staff can access our file stores in the museums once again.

We will notify you if this is the case, and we will provide the requested information no later than 20 working days after staff regain access to the file stores.

Making a request

To make a Freedom of Information request, please email the Freedom of Information team   or write to:

Corporate Information Team
National Science and Media Museum
Pictureville
Bradford
BD1 1NQ

Please note that there may be a delay in responding to postal requests while the museums remain closed and staff are working from home.

Once received, we will respond to your request within 20 working days. We may request clarification in order to better identify and locate the information requested. Where possible, we will provide information in the manner you request.

Consult our Publication Scheme

Our Publication Scheme is a guide to the information we already make available publicly. You should consult this guide first to see what information is easily accessible to you without the need for you to make a specific request.

If the information you seek is not held within the Publication Scheme, please email the Freedom of Information team

If you wish to make a request under the Environmental Information Regulations or PSI Directive, please also forward these to the Freedom of Information team

Complaints

If you feel your request for information has not been handled properly you are entitled to lodge a complaint.

In the first instance, email the Science Museum Group at [email protected].

If you are still dissatisfied then you should contact the Information Commissioner’s Office.